Mortgage Brokers in Sydney, NSW
Compare registered mortgage brokers in Sydney, New South Wales. All listings sourced from the ASIC Credit Licensee Register.
How brokers are paid and what to ask
Choosing a mortgage broker in Sydney, New South Wales usually comes down to three things: lender panel size, fee structure, and area knowledge. Brokers earn commission from the lender rather than from the borrower — for residential loans, this typically means upfront and trail commissions, both of which must be disclosed in writing before you sign. A broker's panel determines which lenders they can compare; a larger panel is not automatically better if your circumstances are unusual or non-bank lenders are likely to suit you. Local brokers often build relationships with specific lender BDMs, which can speed up tricky approvals. The first meeting is free; ask for the Credit Guide up front.
Aarohan Group Pty. Ltd.★★★★★ 4.9 (95 reviews)
Abacus Finance And Property Pty Ltd★★★★★ 4.8 (81 reviews)
Advanced Mortgage Group Pty Ltd★★★★★ 5 (1 reviews)
Akumin Financial Planning Pty Limited★★★★★ 4.9 (195 reviews)
Arab Bank Australia Limited★★★ 3 (4 reviews)
Australian Financial Planning Group Pty Limited★★★★★ 4.8 (18 reviews)
Australian Military Bank Ltd★★★★★ 4.7 (3 reviews)
Australian Mortgage Advisors Group Pty Ltd★★★★★ 5 (59 reviews)
Australian Property Funding Group Pty Ltd★★★★ 4.3 (24 reviews)
Bank Of Sydney Ltd★★★ 2.7 (7 reviews)
Capricorn Credit Financial Solutions Pty Ltd★★ 1.5 (77 reviews)
Centrepoint Alliance Lending Pty Ltd
Clarence Street Mortgages Pty Ltd
Collection House Limited★ 1.3 (35 reviews)
Credit Plan B Pty Limited★★ 1.5 (77 reviews)
Custom Equity Group Pty Limited
Fair Loans Foundation Pty Ltd★★★★★ 5 (61 reviews)
Finsure Finance & Insurance Pty Ltd★★★★ 4.1 (35 reviews)
Gaschu Pty Ltd★★★★★ 5 (14 reviews)
Gateway Bank Ltd★★★ 3.4 (74 reviews)
Genius Finance Brokers Pty Limited
Global Capital Corporation Pty Ltd★★★★ 4.1 (12 reviews)
H & H Financial Services Pty Ltd★★★★★ 5 (2 reviews)
Hillross Financial Services Limited
Hive Empire Pty Limited★★★★ 4.3 (32 reviews)
Hsbc Bank Australia Limited★★★ 3.3 (242 reviews)
International Immobiliari (Australia) Pty Limited★★★★★ 5 (15 reviews)
Jag Ludher Financial Consultants Pty. Limited★★★★ 4 (4 reviews)
L C L International Pty. Ltd.★★★★★ 5 (1 reviews)
Landmark Australia Group Pty. Ltd.★★★★★ 5 (75 reviews)
Lion Finance Pty Ltd
Lmw Wholesale Finance Pty Ltd
Lu, Yingfang★★★★★ 5 (483 reviews)
Macquarie Bank Limited★★★ 3.1 (193 reviews)
Mcgrath Capital Pty Limited
Midstate Creditcollect Pty Ltd★★★ 3 (2 reviews)
Mortgageport Management Pty Ltd★★★★★ 4.8 (106 reviews)
Mortgageway Pty Ltd★★★★★ 5 (93 reviews)
Nexia Sydney Financial Solutions Pty Ltd★★★★★ 4.6 (9 reviews)
Pacific Mortgage Centre Pty Ltd★★★★★ 5 (3 reviews)
Resimac Financial Services Pty Ltd★★ 1.8 (365 reviews)
Resimac Limited★★★★★ 4.9 (49 reviews)
Rhombus Finance Choice Pty Ltd
Shimtec Pty Ltd★★★★★ 4.7 (129 reviews)
Taiwan Business Bank Ltd.★★★★★ 5 (1 reviews)
Territorial Lease & Mortgage Service Pty. Limited★★★★★ 4.9 (79 reviews)
Wheatley, Kevin James
Xiao, Weibing Liu★★★★★ 5 (1 reviews)
Yellow Brick Road Aggregation Pty Ltd★★★★★ 5 (20 reviews)
Zenith Finance Pty Ltd★★★★★ 5 (7 reviews)
Zhao'S Group Pty Ltd
Zhong, Zhao Ming★★ 2.3 (3 reviews)
Ab Financial Management Pty Limited★★★★★ 5 (1 reviews)
Aha Finance Pty. Limited★★★★★ 4.9 (231 reviews)
Aims Home Loans Pty Ltd★★ 1.8 (5 reviews)
Aims Securitisation Pty Limited★★ 1.8 (5 reviews)
Allied Financial Consulting Pty Limited★★★★★ 5 (34 reviews)
Amal Asset Management Limited★★★★★ 5 (2 reviews)
American Express Australia Limited★★★ 2.8 (93 reviews)
Amp Bank Limited★★ 2.5 (29 reviews)
Amw Corporation Pty Ltd
Ap Financial Services Group Pty Ltd
Arch Lenders Mortgage Indemnity Limited
Ask Funding Pty Ltd★★★★★ 5 (206 reviews)
Aussie Loan Guru Pty Ltd
Australian Financial Licencing Group Pty Ltd
Avc Finance Pty Limited★★★ 2.8 (4 reviews)
Balmain Funds Management Pty Ltd★★★★ 3.7 (3 reviews)
Balmain Nb Commercial Mortgages Limited
Bank Of China (Australia) Limited★★ 2.5 (119 reviews)
Baycorp Collections Pdl (Australia) Pty Limited★ 1 (51 reviews)
Beagle Finance Pty Ltd★★★★★ 5 (383 reviews)
Bfinanced Pty Ltd
Bluestone Equity Release Pty Ltd★★★ 3.3 (196 reviews)
Bluestone Group Pty Limited★★★ 3.3 (196 reviews)
Bluestone Mortgages Pty Limited★★★ 3.3 (196 reviews)
Bluestone Servicing Pty Limited★★★ 3.3 (196 reviews)
Bluestone Special Servicing Pty Limited★★★ 3.3 (196 reviews)
Bny Trust Company Of Australia Limited★★★★ 4 (1 reviews)
Capital Finance Australia Limited★★ 1.5 (15 reviews)
Centurion Home Loans Services Pty Limited★★★★★ 5 (1 reviews)
Challenger Mortgage Management Pty Ltd★★★★★ 4.8 (5 reviews)
Challenger Special Servicing Pty Ltd★★★★ 4.2 (19 reviews)
Charter Financial Planning Limited★★★★★ 5 (108 reviews)
Clever Finance Solutions Pty. Ltd.★★★★★ 5 (54 reviews)
Columbus Capital Pty. Limited★★★ 2.8 (13 reviews)
Commonwealth Bank Of Australia★★★★ 4.4 (332 reviews)
Credit Corp Financial Services Pty Limited★★★★★ 4.7 (6 reviews)
Credit Corp Services Pty Limited★★ 1.5 (77 reviews)
Deutsche Corporate Pty Ltd★★★★ 4.3 (27 reviews)
Fai First Mortgage Pty Limited
Ffg Group (Aust) Pty Ltd★★★★★ 4.6 (68 reviews)
Fiducia Asset Management Pty. Ltd.★★★★ 3.5 (10 reviews)
Financial Alliance Network Pty Limited★★★★★ 5 (45 reviews)
Futurity Pty Ltd★★ 2.3 (8 reviews)
Gp Mortgage Corporation Limited
Harzed Finance Pty. Ltd.
Homeloans.Com.Au Pty Ltd★★★★★ 5 (11 reviews)
Homestar Finance Pty Ltd★★★★ 3.8 (97 reviews)
Ing Bank (Australia) Limited★★ 2 (584 reviews)
Jigsaw Support Services Pty Limited★★★★★ 5 (5 reviews)
John Wang & Partners Pty Ltd
Juel Litigation Finance Pty Ltd
Kanebridge Capital Pty Ltd★★★★ 4.1 (9 reviews)
Lendi Group Distribution Pty Ltd★★★★ 3.8 (820 reviews)
Liberty & West Pty Ltd★★★★ 4.4 (67 reviews)
Lifespan Financial Planning Pty Ltd★★★★★ 5 (3 reviews)
Link Commercial Mortgages Pty Limited★★★★★ 4.8 (12 reviews)
Locums Nominees Pty Limited★★★★★ 5 (1 reviews)
Lorica Partners Pty Limited★★★ 3 (2 reviews)
Lunawave Pty. Limited★★★★★ 5 (241 reviews)
Macquarie Leasing Pty Ltd★★ 2.3 (59 reviews)
Macquarie Securitisation Limited★★★★ 4.5 (8 reviews)
Marimax Pty. Ltd.★★★★★ 5 (25 reviews)
Masu Finance & Mortgages Pty Limited★★★★★ 5 (1 reviews)
Medfin Australia Pty Limited★★★ 3 (2 reviews)
Medina Home Loans Pty Limited
Mega International Commercial Bank Co. Ltd.★★★★ 3.7 (3 reviews)
Meriton Property Finance Pty. Limited★★★★ 3.6 (66 reviews)
Mgs Financial Pty Limited★ 1 (3 reviews)
Mortgage Direct Pty Limited★★★★★ 5 (7 reviews)
Net Accounting Pty Ltd
One Credit Group Pty Ltd★★ 1.5 (77 reviews)
Option Capital Finance Pty Limited★★★★ 3.8 (14 reviews)
Overseas Union Finance (Aust.) Pty. Ltd.★★★★★ 5 (1 reviews)
Paesani Group Pty Ltd★★★★★ 5 (1 reviews)
Penta Finance International Pty Ltd★★★ 2.9 (25 reviews)
Permanent Custodians Limited
Perpetual Corporate Trust Limited★★★ 2.7 (24 reviews)
Perpetual Nominees Limited★★★ 2.7 (24 reviews)
Perpetual Trustee Company Limited★★★ 2.7 (24 reviews)
Pinpoint Publishing Pty Limited & Speed Media Australia Pty. Limited★★★★★ 5 (54 reviews)
Progressive Mortgage Company Limited
Psk Advisory Services Pty Ltd★★★★ 3.8 (8 reviews)
Qbe Lenders' Mortgage Insurance Limited★★★ 2.9 (161 reviews)
Qi Finance Pty Ltd★★★★★ 4.6 (7 reviews)
Rabobank Australia Limited★★★ 2.9 (92 reviews)
Red Select Pty Ltd★★★★★ 5 (3 reviews)
Rent & Keep It Pty Ltd★★★★★ 4.8 (16 reviews)
Resi Mortgage Corporation Pty Limited★★★★★ 4.9 (48 reviews)
Resimac Asset Finance Pty Limited★★ 1.8 (365 reviews)
Resimac Group Ltd★★★★★ 5 (4 reviews)
Resolution Life Australasia Limited★★ 1.5 (60 reviews)
Reverse Mortgage Services Pty Ltd★★★★★ 4.7 (6 reviews)
Sj Investment Holdings Pty Limited
St. George Finance Pty Limited★★★★★ 5 (27 reviews)
Taking Control Finance Services Pty Ltd★★★★★ 5 (21 reviews)
Teachers Mutual Bank Limited★★★★ 4.4 (99 reviews)
The Leaders Investment Manager Pty Limited
The Medical Finance Company Pty Ltd
Trellan Capital Pty Ltd★★★★ 4.5 (15 reviews)
Trigon Financial Pty Ltd★★★★★ 4.9 (14 reviews)
Trinity Financial Solutions Pty Ltd★★★★★ 5 (33 reviews)
Unity Bank Limited★★★★ 3.5 (2 reviews)
Vow Financial Group Pty Ltd
Westpac Banking Corporation★★★★★ 5 (2 reviews)
William Buck Wealth Advisors (Nsw) Pty Ltd★★★★ 3.9 (7 reviews)
Yellow Brick Road Finance Pty. Limited★★★★ 4.2 (5 reviews)
Zillion Finance Pty Ltd★★★★★ 5 (28 reviews)
Boyd Creative Pty Ltd★★★★ 4.4 (2018 reviews)
Cash Stash Pty Ltd★★★★★ 5 (48 reviews)
Challenger Non-Conforming Finance Pty Ltd★★★★★ 4.8 (5 reviews)
Econ - Finance Pty Ltd★★★★★ 5 (267 reviews)
Ipf Digital Australia Pty Ltd★★★★ 4.2 (430 reviews)
Lcollect Pty Limited★★★★ 3.9 (7 reviews)
Mango Mortgages Pty Ltd★★★★★ 5 (80 reviews)
Mcu Financial Services Pty Ltd
Residential Mortgage Group Pty Ltd
Societyone Australia Pty Ltd★★★★★ 4.7 (649 reviews)
Australian Select Mortgage Pty. Ltd.★★★★★ 5 (64 reviews)
Credit Market Pty. Ltd.★★★★ 3.9 (15 reviews)
Ims Finance Pty Ltd
Lendi Group Finance Pty Ltd★★★★ 3.8 (820 reviews)
Moneyme Financial Group Pty Ltd★★★★★ 4.7 (2047 reviews)
Rallyville Financial Group Pty Ltd
Reginsun Credit Pty Ltd
Vertical Capital Markets Pty. Ltd.★★★★ 4 (4 reviews)
Zipmoney Payments Pty Ltd★★★★ 4.3 (941 reviews)
Agility Finance Pty Ltd★★★★★ 5 (1 reviews)
Australian Bridging Finance Pty Ltd★★★★★ 4.8 (110 reviews)
Campbell Financial Group Pty Limited★★★★ 4 (1 reviews)
Citibani Pty Ltd★★ 2.3 (34 reviews)
Confero Partners Pty Ltd
Fintorq Capital Pty Ltd★★★★★ 5 (5 reviews)
Investsmart Advice Pty Limited★★★★ 4.4 (83 reviews)
Jain Finance Pty Limited★★★★★ 5 (1 reviews)
Keb Hana Bank★★★★ 3.7 (6 reviews)
Noblehouse Financial Management Pty Ltd
Plenti Re Limited★★★★ 4.4 (2018 reviews)
Spot Me Finance Pty Ltd★★★ 2.7 (158 reviews)
The Servicing Company Pty Ltd
Thinkme Finance Pty Ltd★★★★★ 5 (1 reviews)
Trive Credit Australia Pty Ltd★ 1.4 (28 reviews)
Wisr Finance Pty Ltd★★★★ 3.8 (93 reviews)
Australian Allied Resources Pty Ltd
Cabot Square Accounting Pty Ltd
Harmoney Australia Pty Ltd
Kingsbridge Private Pty Ltd★★★★ 4.3 (6 reviews)
Medipay Holdings Pty Ltd★★★★ 3.5 (72 reviews)
N1 Loans Pty Ltd
One Credit Australia Pty Limited★★★★★ 5 (2322 reviews)
Option Finance Australia Pty Ltd★★★★ 3.8 (14 reviews)
Prospa Advance Pty Ltd
Resi Wholesale Funding Pty Limited★★★★ 4.2 (5 reviews)
Right Solutions Pty Ltd
Support Group Pty. Ltd.★★★★★ 5 (14 reviews)
Addset Financial Pty Ltd★★★★★ 5 (21 reviews)
Amal Trustees Limited
Apt Wealth Partners Pty Ltd★★★★★ 4.7 (14 reviews)
Bc Securities Pty Ltd★★★★ 4.5 (2 reviews)
Blue Ocean Money Pty Ltd★★★★ 3.7 (3 reviews)
Edstart Australia Pty Ltd★★★★★ 4.8 (145 reviews)
Homeloan Corp Pty Limited★★★★ 4.2 (5 reviews)
Loan Avenue Holdings Pty Ltd★★★ 2.6 (5 reviews)
Marketplace Finance Pty Ltd
Mvci Australia Pty Ltd
Option Residential Loans Pty Ltd★★★★★ 5 (3 reviews)
Planwise Au Pty Ltd
Star Diamond Pty Limited★ 1 (1 reviews)
Alternative Media Pty Ltd★ 1 (3 reviews)
Avenyou Finance Solutions Pty Ltd★★★★★ 5 (9 reviews)
Covesta Finance Pty Ltd
Credabl Pty Limited★★★★★ 5 (215 reviews)
Eticore Sd Pty Ltd★★★★★ 5 (1 reviews)
Ifinance Group Pty Ltd★★★★★ 4.9 (18 reviews)
Mercury Private Pty Ltd
Mintwell Capital Pty Ltd★★★★★ 4.9 (143 reviews)
My Debt Adviser Pty Ltd★★★★★ 5 (78 reviews)
Ot Finance Group Pty Ltd★★★★★ 5 (1 reviews)
Oxygen Lending Services Pty Ltd★★★★★ 5 (3 reviews)
Wt Finance Pty Ltd★★★★★ 4.9 (197 reviews)
Yuns Finance Pty. Ltd.★★★★★ 5 (2 reviews)
Zagga Market Pty Limited★★★★ 4.4 (7 reviews)
Antlephant Group Pty Ltd★★★★★ 5 (65 reviews)
Athena Mortgage Pty Ltd★★★★ 4.1 (466 reviews)
Bc Capital Australia Pty Ltd
Brightland Funds Management Pty. Ltd.★ 1 (1 reviews)
Easy Lending Pty. Ltd.
Economos Mortgage Solutions Pty Ltd★★★★★ 4.9 (14 reviews)
First Federal Home Loans Pty Ltd
Infinity Lending Pty Limited
Kvb Interactive Pty Ltd★★★ 3.4 (60 reviews)
Lend & Loan Pty Ltd★★★★★ 5 (77 reviews)
Loanone Pty Ltd★★★★★ 5 (7 reviews)
Maf Credit Pty Ltd★★★ 3.4 (5 reviews)
Polaris Business Consultancy Pty Ltd
Prestige Mortgage Group Pty Ltd★★★★★ 4.8 (20 reviews)
Pyrmont Finance Pty Ltd★★★★★ 5 (1 reviews)
Rateseeker Pty Ltd★★★★★ 5 (337 reviews)
Salt And Lime Funding Pty Ltd★★★★ 4.2 (67 reviews)
Sambe Investments Pty. Limited★★★ 3 (2 reviews)
Su, Jingyi
Super Loan Exchange Pty Ltd★★★★★ 5 (26 reviews)
Triton Financial Enterprises Pty Ltd★★★★★ 5 (28 reviews)
Uselect Finance Pty. Ltd.★★★★★ 5 (2 reviews)
Vestyn Financial Pty Ltd★★★ 3 (2 reviews)
Australian Alliance Automotive Finance Pty Limited★★★★ 3.8 (578 reviews)
Better Vision Credit Finance Pty Ltd★★★★★ 5 (1 reviews)
Brighte Capital Pty Limited★★★★ 4 (371 reviews)
Brighten Financial Pty Limited★★★★ 3.8 (42 reviews)
Capital Credit Solutions Pty Ltd
Cash Supply Pty Ltd
Cba New Digital Businesses Pty Ltd
Deltapeer Loans Pty Ltd
Digital Mortgage Solutions Pty Ltd★★★ 3.4 (23 reviews)
Enrizen Pty. Ltd.★★★★★ 4.8 (21 reviews)
Ezi Financial Services Pty Ltd
Granite Home Loans Pty Ltd
Ict Wealth Pty Ltd★★★★★ 5 (1 reviews)
Lend Line Mortgages Pty Ltd
Lending Club Pty Ltd
Limepay Credit Pty Ltd
Social It Group Pty Ltd
Streamline Capital Group Pty Ltd
Taurus Finance Holdings Pty Limited★★★ 3.3 (30 reviews)
Vast Capital Pty Ltd★★★ 3.4 (10 reviews)
Wave Money Pty Ltd★★★★★ 5 (5 reviews)
Yang, Jiliang
Blue Lantern Home Loans Pty Ltd
Collins Family Group Pty Ltd
Do Business Australia Pty Ltd
Dynamoney Limited
Est Home Loans Pty Ltd
Indebted Australia Pty Ltd
Loanstreet.Com.Au Pty. Limited
Ma Money Financial Services Pty Ltd★★★ 3.4 (5 reviews)
Reservoir Finance Pty Ltd
Twin Oaks Finance Pty Ltd★★★★★ 5 (27 reviews)
Way Forward Debt Solutions Limited★★★★★ 5 (49 reviews)
Welcome Home Mortgages Pty Ltd
Winwin Lending Pty Ltd
Angle Auto Finance Pty Ltd
Austrata Finance Pty Ltd
Avant Doctors' Finance Pty Ltd
Avenyou Asset Finance Pty Ltd
Brindabella Credit Pty Ltd
Capital & Centric Funding Pty Ltd
Capspace Pty Ltd
Hypotheque Pty Limited
Infinity Capital Mortgage Management Pty Ltd
Nest Egg Loans Pty Ltd
Sr Group Debt Management Pty Ltd
Tal Life Limited★★ 2.5 (137 reviews)
Talk To A Broker Holdings Pty Ltd
Wheatley Wealth Management Pty Ltd★★★★★ 5 (1 reviews)
Blue Crane Capital Pty Ltd
Bridgit Financial Services Pty Ltd
Chapter Two Holdings Pty Ltd
Equilibrium Fund Pty Ltd
Esencia Wealth Partners Pty Ltd★★★★★ 5 (10 reviews)
Finicky Finance Pty. Ltd.
Future Fusion Pty Ltd
In1Bank Ltd★★★★★ 5 (3 reviews)
Islamic Money Australia Pty Ltd
Metro Cf Pty Ltd
Middle Technology Australia Pty Ltd
Money Tolk Pty Ltd
Otivo Pty Ltd
Paysure Retail Finance Pty Ltd
Personal Insolvency Management Pty Limited
Revolut Payments Australia Pty Ltd
Sf Capital Group Pty. Ltd.
Sg Credit Pty Ltd
Taylor, Raymond Charles
True Platform Pty Ltd
Zank Financial Pty Ltd
Akcp Nominees 2 Pty Ltd
Cimet Sales Pty Ltd
Compass Finance Australia Pty Ltd
Craggle Holdings Pty Ltd
Credit Repair Companion Pty Ltd
Debtmanagers Ledger Pty Ltd
Intelligent Financial Solutions Pty Ltd
Jireh Group Holdings Pty Ltd
Land Lease Home Loans Pty Ltd
Remara Money Pty Ltd
Sj Loans Pty Ltd
Speedle Pty Limited
Sppf Pty Ltd
Uptick Marketing Pty Ltd
Bpg Credit Pty Ltd
Circular Now (Australia) Pty Ltd
Cockatoo Cash Pty Ltd
Concentrix Cx Australia Pty Ltd
Crown Funds Management Pty Ltd★★★★★ 4.9 (139 reviews)
Crs Insolvency Services Australia Pty Ltd
Deferit Pty Ltd
Development Finance Partners Pty Ltd
Elevant Securities Pty Ltd
Equiticredit Pty Ltd
Equity Income Pty Ltd
Genpact Australia Pty Ltd
Mega Cash Go Pty Ltd
Mortgage Road Pty Ltd
Quantaco Capital Pty Limited
Swift Cash Pty Ltd
Truswell Finance Pty Ltd
Ttw Financial Pty Ltd
Ubs Ag★★★ 2.9 (8 reviews)
Winim Developments Pty Limited
Aobo Fortune Pty Ltd
Australian National Mortgage Group Pty Ltd
Cu Financial Planning Pty Ltd
Justfund Operations Pty Ltd
Klarna Australia Pty Ltd
Lumora International Trading Pty Ltd.
Matrix Credit Management Pty Ltd
Paypal Credit Pty Ltd
Plenti Finance Pty Limited
Trusty Finance Pty Ltd
Arc Capital Nexus Pty Ltd
Medpro Personal Finance Pty Ltd
Space Funding Pty Ltd
Nearby Mortgage Brokers
Frequently asked questions
How are mortgage brokers paid?
Mortgage brokers in Sydney, New South Wales are paid commission by the lender, not by you directly. Upfront commission is typically 0.5–0.7% of the loan amount; trail commission is around 0.15% per year while the loan stays active. Both must be disclosed in writing before you sign anything.
What is the Best Interests Duty for mortgage brokers?
Since 2021 mortgage brokers have a legal Best Interests Duty under the National Consumer Credit Protection Act. They must place your interests above their own when recommending a loan — this includes considering loan suitability, total cost over the life of the loan, and any conflicts of interest from commission structures.
Do brokers charge fees on top of lender commissions?
Most residential mortgage brokers in Sydney, New South Wales do not charge clients directly — they are paid by the lender. Commercial loans, complex restructures or specialist lending can attract a broker fee, which must be disclosed in writing in the Credit Guide and Credit Quote before any work begins.
What if I'm declined for a loan through a broker?
If a lender declines your application, your broker can submit to a different lender on their panel — credit checks done within a short window typically do not compound. If multiple declines occur the broker should explain why; complaints about broker conduct go to AFCA, free for consumers.